Terms & Conditions

1. Agreement to Terms

These Terms and Conditions govern your use of the A&Y Appliances website located at ayappliances.com and your engagement of our appliance repair services. By accessing this website or scheduling a service, you agree to be bound by these terms.

If you do not agree with any part of these terms, please do not use our website or services.

2. Appliance Repair Services

A&Y Appliances provides professional appliance repair services throughout Los Angeles County, California. CA BEAR License #49435.

• A diagnostic fee of $85 is charged per service visit. This fee is applied toward the total cost of repair if you approve the repair.
• A written estimate will always be provided before any repair work begins. No work will proceed without your explicit approval.
• We use OEM (Original Equipment Manufacturer) certified parts exclusively. We do not use aftermarket or third-party substitute parts.
• Service availability is subject to scheduling and geographic coverage. Same-day service is available but not guaranteed.
• We reserve the right to decline a service request if the repair is not technically feasible or safe to perform.

3. Pricing & Payment

All pricing is provided via written estimate on-site prior to repair. Final charges may differ from phone estimates, which are provided as general guidance only.

• Diagnostic fee: $85 per visit, credited toward repair if approved.
• Payment is due upon completion of service.
• Accepted payment methods include cash, check, credit card, debit card, Zelle, Apple Pay, Google Pay, and Samsung Pay.
• Estimates are valid for 30 days from the date of the service visit.

4. SMS Terms of Service

By providing your phone number and scheduling a service or requesting a quote, you may consent to receive SMS text messages from A&Y Appliances related to your service.

Message Frequency

Message frequency varies based on your interaction with our services. You will typically receive 1–3 messages per scheduled service.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier plan. A&Y Appliances is not responsible for any charges from your carrier.

How to Opt Out

You may opt out of SMS communications at any time by replying STOP to any message. Once you opt out, you will no longer receive SMS messages from us unless you opt in again.

Help

Reply HELP to any message for assistance, or contact us directly at (747) 207-2030 or ayappliances@gmail.com.

Supported Carriers

SMS services are available on all major US carriers including AT&T, Verizon, T-Mobile, and Sprint. Availability may vary on smaller regional carriers.

5. Website Use

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the website.

• You may not attempt to gain unauthorized access to any part of the website or its related systems.
• You may not use this website to transmit spam, malware, or any harmful content.
• Automated scraping or data collection from this website is prohibited without written permission.

6. Intellectual Property

All content on this website — including text, images, graphics, logos, page designs, and written copy — is the property of A&Y Appliances unless otherwise noted.

You may not reproduce, distribute, modify, or use any website content for commercial purposes without prior written permission from A&Y Appliances.

7. Limitation of Liability

A&Y Appliances will not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use this website or our services.

All website content is provided "as is" without warranties of any kind, express or implied. We do not guarantee that the website will be error-free or uninterrupted.

Our total liability for any claim arising from the use of our repair services is limited to the amount paid for the specific service in question.

8. Privacy & Personal Information

We collect personal information (name, address, phone number, email) solely for the purpose of providing appliance repair services and communicating with you about your appointments.

• We do not sell your personal information to third parties.
• We do not share your information with advertisers.
• Your information may be stored in our service management system (ServiceM8) to maintain service records.
• You may request deletion of your personal data by contacting us at ayappliances@gmail.com.

9. Changes to These Terms

We may update these Terms and Conditions periodically. Any changes will be posted on this page with an updated revision date at the top. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of California. Any disputes arising from these terms or our services shall be subject to the jurisdiction of the courts of Los Angeles County, California.