What broke in Glendale homes, and what fixing it cost.
Six completed Glendale jobs, written up from what the technician recorded. Prices are the invoice total rounded to the nearest $5. We leave out names and street addresses; the ZIP shows roughly where each call was.
Across our Glendale jobs, refrigerators (29%) and washers (29%) are the most common appliances, then dryers (23%), then ovens and ranges and dishwashers (12% each).
The customer smelled gas and heard a boom each time the oven ignited. We replaced the bake igniter.
The freezer was working but the fresh-food side was not cooling. The defrost system on the left evaporator in the freezer wasn’t working, so ice had built up around the evaporator and blocked its fan, and cold air never made it to the refrigerator section.
Replacement parts for this unit were not available. The technician recommended a full manual defrost and about two weeks of watching it, and replacing the refrigerator if the evaporator froze up again.
The dryer had stopped heating. The high-limit thermostat had failed and the drum support rollers were worn. We installed a new high-limit thermostat and three new drum support rollers, then ran a full heat cycle to check heating and drum rotation.
The job file is also marked as a recall, with two notes: the dryer not heating, and the washer leaking after the dryer repair. It doesn’t record what was found on that visit.
The washer stopped partway through a cycle. Its water inlet (mixing) valve was not filling properly, so the machine could not finish. We installed a new inlet/mixing valve and ran a test cycle to confirm normal operation.
The freezer had stopped and the water dispenser didn’t work. The compressor had failed. We did a complete sealed-system repair: a new compressor, filter drier and access valve, a nitrogen purge, refrigerant recovery and recharge, and the brazing that goes with it.
The dispenser’s control panel had also failed, with no response from any button. That panel was not available to order, so the dispenser could not be repaired at the time.
A piece of foil under the oven cover was touching the igniter and shorting it. Our technician removed the foil and reset the unit, and the oven worked again. The note adds that if the problem comes back, the control board may need replacing.