Last updated: March 2026 · A&Y Appliances · 201 N. Brand Blvd., Suite 248, Glendale, CA 91203
When you request a repair service, book an appointment, or contact us, we may collect: your name, phone number, email address, service address, appliance details, and service history. We collect this information to schedule and perform your repair, provide written estimates, and communicate about your service.
We use your personal information to: schedule and perform appliance repair services, provide written estimates and invoices, communicate about your appointment (confirmation, technician arrival, follow-up), process payments, maintain service records for warranty purposes, and improve our services. We do not sell, rent, or share your personal information with third parties for marketing purposes.
We use the following third-party services to operate our business: ServiceM8 for appointment scheduling and job management, Google Business Profile for reviews and business listing, and standard payment processors for transactions. These providers have their own privacy policies governing your data. We only share the minimum information necessary for them to provide their services.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses HTTPS encryption for all data transmission. Access to customer records is limited to authorized A&Y Appliances personnel who need the information to perform their job duties.
Our website may use cookies and similar technologies to improve your browsing experience. These may include session cookies for website functionality and analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences.
Under the California Consumer Privacy Act (CCPA), California residents have the right to: know what personal information we collect and how it is used, request deletion of your personal information, opt out of the sale of personal information (we do not sell personal data), and not be discriminated against for exercising your privacy rights. To exercise these rights, contact us at ayappliances@gmail.com or (747) 207-2030.
We retain your service records for the duration of applicable warranty periods (1 year for parts, 30 days for labor) plus an additional reasonable period for accounting and legal compliance purposes. You may request deletion of your records after warranty periods have expired.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy or your personal data, contact us:
A&Y Appliances
201 N. Brand Blvd., Suite 248
Glendale, CA 91203
Phone: (747) 207-2030
Email: ayappliances@gmail.com
CA BEAR Lic. #49435 · BBB A+ Accredited
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