Refrigerators, washers, dryers, dishwashers and ranges. Below, four questions owners ask us, each answered with real Samsung jobs.
Mon–Fri 7 am–9:30 pm · Sat 8:30 am–9 pm · Sun 10:30 am–7:30 pm
Every answer leans on dated Samsung jobs from both counties we cover, naming the city and the fault our technician logged, then what was done and what it cost (bills shown to the nearest $5). A few end with a repair we advised against, because that is part of the answer too.
Age on its own did not decide it. What else was wrong did. Here are two refrigerators of almost the same age that went opposite ways.
The booking said there was a problem with the water filter. The filter housing was damaged and leaking water. We replaced the filter housing assembly.
The freezer was frosting up. The evaporator cover was damaged, so ice was building up behind it, and putting that right would also have meant an extended heating element. Because the freezer had ongoing issues, our technician judged that replacing both parts was not economically worth it, and no repair was done.
Sometimes the honest answer is that it may come back. We say so before we start, not after.
On this Family Hub the ice maker, marked Ice Master, sits up in the left side of the fresh-food compartment. It kept freezing solid. Our technician told the customer that this ice maker has a design-related tendency to build up ice again, so no fix could be promised to last.
The customer chose the maintenance route. We defrosted it by hand, cleaned the ice-maker compartment and added extra sealing around the ice-maker housing to cut down the moisture getting in. Both sides agreed beforehand that this service carried no warranty, since the problem is likely to return.
The owner called about an abnormal noise. It matched an evaporator fan motor in the freezer that was failing or blocked. The rating plate on this model reads “recessed installation”, and getting to the fan meant taking the freezer compartment apart. A new evaporator fan motor assembly went in, and the compartment was reassembled.
The photos from the visit also show a heavy mass of ice around the ice maker. Our notes for this job do not record any work on the ice maker, so we only show what the camera saw.
Calling? Have the Samsung model handy.It is printed on the rating label. On this page's jobs it sat inside the fridge, or on the edge of the dishwasher door.
Sometimes yes. Sometimes the first part only shows what else has failed. Two French-door refrigerators, one of each.
Cold air had stopped circulating. The cause was a dead evaporator fan motor, and we put a new one in. The rating label puts the build date at September 2025, so this refrigerator was about fourteen months old.
The freezer had started defrosting overnight. On the first visit the compressor was not starting. The technician wrote down error code “C-23”, which he read as the fan not running. The condenser coil next to that fan was choked with dust. We replaced the condenser fan and cleaned the coil.
A few days later we were called back with the same complaint. With the new fan the refrigerator ran for a while, then the compressor shut off. The technician’s finding was a failed compressor. He noted this is common when a compressor has been running without enough cooling. We quoted a new compressor with a full sealed-system service, about $1,190. That work was not done.
Yes. Washers in particular make up a larger slice of Samsung calls than they do for the comparison brands.
The technician traced the SE error to a faulty switch membrane, the touch-control part of the console. Two of the control knobs were also broken. We replaced the membrane and fitted two new knobs.
It would not drain. We replaced the drain pump and cleaned the air gap.
We checked that the washer stood level, then looked at the suspension and tub supports. The three shock absorbers were replaced, followed by a test cycle.
Repaired · about $505The technician traced the noise to the convection motor and fan assembly, which had most likely been damaged. We replaced the convection motor and the convection fan blade.
Repaired · about $435These are medians of our completed Samsung invoices. We only count bills over $100, so visits that stopped at the $85 diagnostic do not pull the numbers down.
Samsung costs about the same to repair as the comparison brands: $405 is our median Samsung refrigerator bill, and $410 is theirs.
Comparison brands, pooled together: LG, Whirlpool, GE, Frigidaire, KitchenAid, Maytag, Kenmore, Bosch. The ice figure counts booking wording, so read it as approximate.
| Samsung appliance | Median | Middle half |
|---|---|---|
| Oven / range | $420 | |
| Refrigerator | $405 | $310–$500 |
| Washer | $365 | $290–$425 |
| Dryer | $350 | |
| Dishwasher | $320 |
Copied exactly from Google, including the four-star one. We matched each author to a completed Samsung job in our records. None of them is one of the jobs above.
Text was quick and hit straight to work on our oven door that’s locked shut Jammed) quick work. Highly recommend this appliance repair company.
Had to wait for the parts for almost 2 week the technician requested to come after 7 pm, so I had to let him come since we needed the washer repaired after a long time waiting on the parts. The technician was very polite he had shoe covers 😁 and tested the washer after he was done
Repair man came over same day and fixed the dryer in a few hours, all while I had dinner with my kids! Very respectful and good service. Payment through Zelle and fast return on receipt. A+++ Excellent experience!!!
Prompt an efficient, same day service. I highly recommend this company. At one point I thought there might have been an issue after the repairman left. Much to my surprise, the owner called me back after hours and everything was resolved.
How we work: $85 diagnostic, which comes off the repair price if you proceed · written estimate before any work · OEM Samsung parts · 1-year parts and 30-day labor warranty · BBB A+ · CA BEAR Lic. #49435 · repairs only, no installations · in business since 2012, office at 201 N. Brand Blvd, Suite 248, Glendale.
You get the fault and the price in writing. If the repair is not worth it on your Samsung, we will tell you that too.