Two cooktops, two panel-front built-ins, and what each one needed.
Gaggenau kitchens we get called to tend to split down the middle: gas cooktops and modules on one side, built-in refrigerators and freezers behind cabinet panels on the other. Below are two visits from each side, written from what the technician recorded. Each bill is the invoice total to the nearest $5; we don’t print who the customer was or the street.
Under the grates
Gas cooktops: neither one needed a part
The Beverly Hills row: two-burner gas modules either side of a single wok burner, and a steamer module with its lid at the end.
September 2026 · Beverly Hills · modular gas cooktop
None of the gas modules would run, and the cooktop wasn’t to blame
All the booking said was Stove Gaggenau. Our technician inspected the burners and checked the pressure regulator. The problem sat before the appliance: there was little or no gas pressure at the cooktop’s gas line, so nothing could light.
Nothing was ordered. The advice our technician wrote on the job was to get the gas company out to check and restore the supply first, and only then look at the appliance again if it still needed work.
Cause
Gas supply to the cooktop, not the Gaggenau
Bill
$220, with nothing replaced
The five-burner Gaggenau gas cooktop from this Los Angeles job, larger burner in the center, set in a marble counter.
July 2025 · Los Angeles (90031) · five-burner gas cooktop
Every burner was sitting in the wrong position
Another two-word booking: Stove Gaggenau. On site, the technician found that all of the burners had been put in incorrectly. The technician installed each one properly in its place, and that was the whole fix.
No part was needed and there was nothing to quote, so the bill stopped at the diagnostic fee.
Cause
Burners not seated correctly
Bill
The diagnostic visit only
Behind the panels
Built-in refrigeration: one big repair, one reset
Both are panel-front built-ins, so the model only shows on the rating label inside. On both visits the technician photographed that label.
The machine compartment at the base of the unit, with grey lint and dust matted over the fan housing and tubing.With the freezer’s rear cover removed: evaporator coil above, fan housing below.Rating label: Gaggenau RB491700/43, built-in refrigerator-freezer.
A bottom freezer that couldn’t hold temperature, and a lint-coated base compartment
Booked online: the bottom freezer was not keeping temperature. Our technician tested the airflow and cooling, checked the evaporator and condenser fans, looked at the ice maker, and went over how the whole system was running. Down in the machine compartment, the fan housing and the tubing around it were coated in grey lint.
The repair had two parts. The condenser coils were cleaned so the unit could shed heat properly again, and a fan motor was replaced, which the note says was to restore correct airflow through the freezer section. Then the unit was test-run to confirm the freezer temperature was coming back into its normal range. The job closed on August 6, 2026.
The note also lists a new ice maker, but only if found to be contributing, and the record doesn’t say it came to that. So this page doesn’t count it.
Cause
Clogged condenser and a fan motor
Bill
About $2,720, parts and labor
Gaggenau freezer warming up, or a burner that won’t catch?
A technician diagnoses it first and puts the price in writing. Nothing gets ordered without your OK.
The freezer’s display: a warning triangle and “Contact customer service and communicate error code EA130”.The label inside the column: Gaggenau RF411704/01, a built-in upright freezer.
December 2025 · Malibu · RF411704 freezer column
EA130 on the screen, and the cheap step tried first
The freezer column’s screen was telling the owner to call customer service with error code EA130, and the technician’s note centers on the ice maker. Our technician serviced the freezer and reset the ice maker.
The bigger repair was written down as a fallback rather than doing it: if ice production didn’t resume, the ice maker assembly and the water valve would need replacing, together with a manual defrost of the water line. Those are listed as the next step, not as work done on this visit. Our record ends there and doesn’t say whether the ice came back.
Done
Freezer maintenance and an ice-maker reset
Bill
About $225
Across our Gaggenau calls
Mostly the Westside, Malibu and the Palos Verdes peninsula.
Most of our Gaggenau calls have come from a short list of places: Brentwood, Pacific Palisades, Malibu, Beverly Hills, Palos Verdes Estates and Rancho Palos Verdes. We have also been to Gaggenau kitchens in northeast Los Angeles and in Monte Nido.
The mix is unusual for us, too. Across all our work, ovens, ranges and cooktops make up about one call in eight. On Gaggenau, the cooking side comes up about as often as built-in refrigeration: mostly gas cooktops and modules, plus an oven and an induction cooktop.
A Gaggenau modular gas cooktop with its stainless lids flipped up and one burner lit, Pacific Palisades.A Gaggenau two-burner gas module set into the counter, Palos Verdes Estates.Cabinet-panel fronts hiding the built-in refrigerator-freezer from the Rancho Palos Verdes story above.
Before you book
$85 diagnostic, which counts toward the repair · a written estimate before we start · OEM parts, with a 1-year parts and 30-day labor warranty · BBB A+ · licensed, CA BEAR #49435 · repairs only, since 2012 · 201 N. Brand Blvd, Suite 248, Glendale · (747) 207-2030
Tell us what the display says or which burner stays dark. If you can reach the rating label inside the refrigerator or freezer, or under the cooktop, text us a photo of it. The visit is $85. If a part is needed, we write up the cost and wait for your yes.
