Phone lines open weekdays 7:00–21:30, Saturdays 8:30–21:00, Sundays 10:30–19:30
✓$85 diagnostic, taken off the repair price if you approve the work
✓The price in writing before a part is ordered
✓OEM parts, covered 1 year; labor covered 30 days
Median Westlake Village repair
About $380
Half of these bills fell between $330 and $550. Taken from our invoices over $100 at Westlake Village addresses, parts and labor together, with the $85 diagnostic already counted in.
A built-in Viking refrigerator, set into the cabinetry beside a glass-door wine column. It took two separate jobs: a cleaning first, then a part. Here is the order things happened in, taken from the technician’s note, the job photos and the two invoices.
Viking built-in side-by-sideTwo invoices: $361 and $1,007
July 11, 2025
The machine compartment, under a flashlight
The refrigerator wasn’t cooling the way it should. With the grille off, the condenser coil and the floor of the compartment around it were furred over with grey dust and lint, and so were the copper lines running to it. A condenser in that state can’t shed heat properly.
The condenser was cleaned. The technician’s note says the owner was told to watch whether cooling came back to normal, and that if it didn’t, the sealed refrigerant system could be at fault. That visit was billed at $361.
The Viking side-by-side, with the wine column to its right and wall ovens to its leftThe condenser coil and compartment floor, coated in dust before cleaningCopper tubing and the shroud next to it, both caked in lint
July 16, 2025
A shelf reading of 38.1°F, and a door gasket gone wavy
An infrared thermometer on a fresh-food shelf read 38.1°F that day. Our photos from the same day also show the fresh-food door gasket wavy and pulled away from the door liner. A seal like that lets warm kitchen air in around the door. A second job, for a new door gasket, was opened the same day.
July 25, 2025
The part ordered
A Viking door gasket, part number PB070293, was ordered from our parts supplier.
August 26, 2025
New gasket, second invoice
The gasket job was closed out and paid: $1,007 for the part and its fitting.
About $1,370 across the two jobs. The $361 cleaning came first; the gasket was a separate job, priced separately.
Westlake Village, 2025–2026
Four visits that stopped at $85.
The diagnostic doesn’t always lead on to a larger bill. On each of these four calls, the $85 was the whole charge, each for a different reason.
January 2025 · Kenmore gas dryer$85
The smell was gas, at the dryer’s connection
The call
A Kenmore dryer giving off a smell.
On inspection
Our technician went over the gas line with a combustible-gas detector, at the fitting on the back of the dryer and at the shutoff valve on the wall, and traced the leak to the dryer’s gas connection.
Outcome
The $85 diagnostic was the only charge for the visit.
The detector held to the gas fitting where the yellow flex line meets the dryerThe same check at the wall shutoff valve feeding the dryer line
November 2025 · side-by-side fridge$85
59°F inside, with a new fridge days away
The call
A refrigerator, no details given.
On inspection
The display read 59°F fresh food and 13°F freezer, with the over-temperature alarm lit. The cause was a refrigerant leak, and getting it cold again would take a sealed-system repair.
Outcome
A replacement refrigerator was already on its way. The owner only needed this one for another three or four days, so no repair was done.
The control panel: 13°F freezer, 59°F fresh food, Over Temp Alarm onPulled out of its cabinet opening with the top grille offFreezer back panel removed, exposing the evaporator coil
February 2025 · Miele built-in$85
A Miele door that wouldn’t close well
The call
A panel-ready Miele refrigerator whose door didn’t close properly.
On inspection
The refrigerator needed to be secured to the cabinet it sits in. That is cabinet work, not a fault in the refrigerator.
Outcome
There was nothing on the refrigerator to repair. The technician’s note points the owner to a cabinet repair company.
The refrigerator behind cabinet-matching panels, next to a wall oven and microwaveLooking up at the top of the open unit: the hinge, and mounting brackets along the top edge
July 2026 · Thermador gas cooktop$85
Three Thermador burners that wouldn’t light
The call
A Thermador cooktop.
On inspection
The right front, left front and left rear (extra) burners weren’t igniting. The fault pointed to the ignition system and the burner assemblies.
Outcome
The written quote covered three ignition devices, a venturi service kit and holders, plus cutting the venturi to reach them. The customer didn’t go ahead, so the $85 was the whole bill.
Not sure if it’s worth fixing?
Answering that is the job of the $85 visit: what’s wrong, what fixing it costs on paper, and the choice stays yours.
The booking message said the microwave made a noise whenever the vent fan was switched on, and asked two things: could it be fixed, and what would a replacement cost installed. (We do repairs only, not installations.)
The label inside reads model JVM1542WF 002, made in Korea, March 2003. Our technician repaired the vent fan and the microwave stayed where it was. The bill was $185.
The GE rating label: JVM1542WF 002, manufactured March 2003
September 2026 · about $270
A KitchenAid microwave door latch
Booked simply as “KitchenAid microwave.” The fault was the door latch, and our technician repaired it the day after the booking.
Westlake Village invoices against our whole service area
More built-ins, a heavier top end.
Jobs on built-in luxury makes (Sub-Zero, Viking, Thermador, Miele, JennAir, Monogram and similar)
Westlake Village
roughly 1 in 4
All our jobs
roughly 1 in 8
Roughly twice our area-wide share, counting only jobs where the brand was written down. The Viking above is one of them.
Repair bills of $1,000 or more
Westlake Village
roughly 1 in 9
All our jobs
roughly 1 in 23
Most of the big Westlake Village bills were on luxury built-ins. The Viking gasket is one of them.
The middle of the range
Westlake Village
median $380
All our jobs
median $365
A typical repair here costs about the same as anywhere else we work. The difference is at the expensive end: the costliest quarter of Westlake Village repairs begins at $550, against $475 across the area.
What doesn’t stand out: the kind of appliance. Refrigerators, washers and dryers account for close to the same shares of Westlake Village calls as they do area-wide. These figures use completed jobs at Westlake Village street addresses only. Jobs filed under this area that turned out to be at Thousand Oaks addresses are left out. Price figures come from invoices above $100 and cover parts plus labor. There are too few invoices to quote a separate median for each appliance here.
The fixed parts of every visit
Price, parts, paper trail.
Diagnostic$85, deducted from the repair once you say yes
EstimateA written price comes first
PartsOEM (factory) parts
WarrantyParts 12 months, labor 30 days
StandingBBB A+ · CA BEAR #49435 · in business since 2012
ScopeRepairs only. We take commercial laundry, but not restaurant or kitchen equipment
