The range, the microwave, the dishwasher.
Our Pasadena refrigerator and laundry jobs have their own pages (fridges, washers and dryers). This one covers the rest of the kitchen. Each job below is a completed Pasadena visit, written up from what our technician recorded and photographed at the time; one of them ended without a repair. We give the month and ZIP code, never a name or street. Bills are rounded to the nearest five dollars and already include the $85 diagnostic.
Both oven igniters on a Viking had gone weak
The request came in late on January 5: the oven igniters on a Viking range weren’t working properly. The next morning our technician found both hot-surface igniters weak. They were not lighting the gas promptly, so ignition came late and the oven temperature would not hold steady.
The notes flag the safety side too: when ignition is delayed, unburned gas can build up before it lights. We replaced both igniters on January 6.
The same household booked us again for this range in February. That visit’s file has photos but no technician notes, so we won’t describe what was done. The photos show the cooktop opened up around the burners’ spark module.
January bill: about $520 · two igniters
A dead GE control panel, brought back by repairing the board
Nothing on the range’s control panel responded. Our technician traced it to a faulty control board. Rather than order a new board, we removed the faulty one, repaired it and refitted it.
The request was logged just after noon on October 18 and the job was closed before 2 pm.
Bill: about $255 · board repaired, not replaced · includes a discount
A microwave drawer that wouldn’t heat
The complaint was short: the microwave didn’t heat. This was a Sharp drawer model built into a wood kitchen cabinet, made in May 2019 going by its label. The part at fault was the magnetron, which produces the microwaves.
Our technician diagnosed it on the afternoon of October 12, and the new magnetron went in the next morning. The drawer itself was repaired, not replaced.
Bill: about $480 · new magnetron
Sparks and smoke from a Thermador: not repairable
The owner booked online and described it plainly: the microwave had stopped working, sparked when switched on, and smoked. Our technician found the waveguide burned out and wrote it up as not repairable.
So no parts were sold. The owner paid for the diagnostic visit and nothing else.
Bill: the diagnostic only
An error message, and a new control panel two days later
The owner reported an error message and a problem with the air gap. Our technician’s write-up calls for a new control panel. The first look was on April 2; the panel was replaced and the job finished on April 4.
The notes don’t say what came of the air-gap question, so we can’t tell you either.
Bill: $425 · two visits, control panel
A leaking Samsung that needed cleaning and levelling, not parts
The label dates this dishwasher to March 2023, so it was under two years old when it started leaking. Our technician cleaned around the leak sensor, cleaned the upper spray arm, and set the machine back to level so water wouldn’t find its way out again.
No part was replaced. It was booked at about 3:20 in the afternoon and finished that evening.
Bill: about $225 · labor only